monitoring & 24/7 on call

Hades Fire Protection can offer a variety of services for remote communications, either a simple digital communicator connected to a panel or remote monitoring service through NSI Gold approved Southern Monitoring Services or via an app like Risco. 

Monitoring Options

1. Digital Communicator: This solution can be ideal for those on a budget.  This is where an alarm panel is connected to a communicator (either a telephone, mobile or pager) and sends a signal to up to 7 pre-defined numbers. It provides the facility to either monitor the alarm yourself (eg by calling nominated telephone numbers) or can be monitored by our Alarm Receiving Centre (ARC). 

This is particularly good for large sites where you have on-site maintenance or security. 

2. Monitoring Stations: Some insurance companies require remote monitoring. The principal is the same but the monitoring has to be maintained by an approved ARC monitoring centre like Southern Monitoring Services.  This is what you need if you are required to call the Fire Brigade or Police in an emergency.  Most insurance companies require third party monitoring as it is specifically monitoring fire and faults from the fire detection system rather than split over other systems like intruder alarms.   

If an alarm is activated through the fire detection or intruder alarm system the call centre will either call the nominated key holders eg the site team or an approved outsourced company, or Fire Service / Police. The escalation depends on what the monitoring company is requested to do by yourselves.

We work together with the NSI gold approved alarm receiving centre (ARC) Southern Monitoring Services. They are the largest independent ARC in the UK with over 30 years' experience and achieved the first NSI Quality Assurance ISO 9002 certificate.  

They are NSI ARC Gold accredited to provide high integrity monitoring of the monitoring of fire alarms in accordance with BS EN ISO 9001:2008, NSI SSQS 102 and BS5979:2007.